Save time, empower your teams and effectively upgrade your processes with access to this practical Class of service Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Class of service related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Class of service specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Class of service Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 715 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Class of service improvements can be made.
Examples; 10 of the 715 standard requirements:
- What current systems have to be understood and/or changed?
- Are there any easy-to-implement alternatives to Class of service? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
- Where do ideas that reach policy makers and planners as proposals for Class of service strengthening and reform actually originate?
- Who needs to know about Class of service ?
- What baselines are required to be defined and managed?
- Why is it important to have senior management support for a Class of service project?
- What key inputs and outputs are being measured on an ongoing basis?
- For decision problems, how do you develop a decision statement?
- Is there a documented and implemented monitoring plan?
- How do you use Class of service data and information to support organizational decision making and innovation?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Class of service book in PDF containing 715 requirements, which criteria correspond to the criteria in…
Your Class of service self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Class of service Self-Assessment and Scorecard you will develop a clear picture of which Class of service areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Class of service Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Class of service projects with the 62 implementation resources:
- 62 step-by-step Class of service Project Management Form Templates covering over 6000 Class of service project requirements and success criteria:
Examples; 10 of the check box criteria:
- Risk Register: What further options might be available for responding to the risk?
- Risk Register: Whats the appropriate level of risk management for this Class of service project?
- Planning Process Group: In what ways can the governance of the Class of service project be improved so that it has greater likelihood of achieving future sustainability?
- Activity List: The WBS is developed as part of a Joint Planning session. But how do you know that youve done this right?
- Cost Baseline: Has training and knowledge transfer of the operations organization been completed?
- Risk Audit: Is all expenditure authorised through an identified process?
- Activity Cost Estimates: How quickly can the task be done with the skills available?
- Schedule Management Plan: Are all activities captured and do they address all approved work scope in the Class of service project baseline?
- Procurement Audit: Does procurement staff have recognised professional procurement qualifications or sufficient training?
- Executing Process Group: Just how important is your work to the overall success of the Class of service project?
Step-by-step and complete Class of service Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Class of service project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Class of service project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Class of service project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Class of service project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Class of service project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Class of service project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Class of service project with this in-depth Class of service Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Class of service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Class of service and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Class of service investments work better.
This Class of service All-Inclusive Toolkit enables You to be that person:
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.